Frequently Asked Questions (FAQ)

1. What is Switchigo?

Switchigo is an online store based in Lisbon, Portugal, offering high-quality gadgets and accessories. We specialize in delivering the best items with reliability, offering fast and secure shipping to the USA and Portugal.

2. Which countries do you ship to?

Currently, we ship to USA and Portugal. We plan to expand to more countries soon, so stay tuned!

3. How long does shipping take?

Shipping typically takes between 4 to 7 days for orders to the USA or Portugal. Processing times are included in this estimate.

4. Is shipping free?

Yes! We offer free shipping on orders over $50.

5. Do you accept returns?

Yes, we accept returns within 10 days of purchase. Please note that return shipping costs are the responsibility of the customer.

6. How do I return an item?

To return an item, please contact us at [email protected] with your order details. We will guide you through the return process. Make sure the item is in its original condition and packaging.

7. What payment methods do you accept?

We accept a variety of payment methods, including PayPal, credit cards, and debit cards. All payments are securely processed.

8. Are my payments secure?

Yes, we use secure encryption and trusted payment gateways to ensure your personal and financial information is safe when making purchases on Switchigo.

9. Can I track my order?

Yes, once your order is shipped, you will receive an email with tracking details so you can monitor its progress.

10. How do I contact customer service?

You can reach our customer support team via email at [email protected] or by phone at +971 0503995815. We’re happy to assist with any questions or concerns.