Refund and Returns Policy

At Switchigo, we want to ensure clarity about our refund and return procedures. Please read this policy carefully before making a purchase.

Return Eligibility

We accept returns within 30 days of delivery for items that are:

• Received damaged or defective
• Significantly different from the product description
• Wrong items received

Important: Before Returning Any Item

1. Contact us at [email protected] with:
   • Your order number
   • Photos of the item (especially if damaged/defective)
   • Brief description of the issue
2. Wait for our team’s confirmation before sending anything back
3. We’ll provide specific return instructions if your return is approved

Refund Process

• For approved returns of damaged/defective items, we typically offer:
  • Full refund to your original payment method, OR
  • Store credit (usually processed faster than refunds)
  • In some cases, we may not require the item to be returned if shipping costs would exceed the item’s value

Non-Refundable Scenarios

We cannot offer refunds if:

• 30 days have passed since delivery
• No proof of order/delivery is provided
• Item has been used, damaged, or modified
• Return was made without contacting us first
• Item was marked as “Final Sale” or “Non-Returnable”

Shipping Costs

Please note:

• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility
• Due to our international business model, return shipping may be costly
• Consider this before making a purchase

Processing Time

• Return approval responses: 1-3 business days
• Refund processing: 5-10 business days after we receive and inspect the return
• Bank processing time: Additional 3-7 business days depending on your bank

Prevention Tips

To avoid the need for returns:

• Read product descriptions carefully
• Check measurements and specifications
• Consider that actual products may slightly vary from photos
• Factor in our longer delivery times (15-45 days) when ordering time-sensitive items

Contact Us

For any questions about returns or refunds:

• Email: [email protected]
• Include your order number in all communications
• Response time: 1-3 business days

Important Notes

• We reserve the right to deny returns that don’t meet our policy requirements
• This policy may be updated without notice
• All returns are evaluated on a case-by-case basis
• Due to our international shipping model, we strongly encourage making informed purchase decisions as returns can be costly and time-consuming

By making a purchase, you acknowledge and agree to these terms. For any questions about this policy, please contact [email protected] before placing your order.