Terms and Conditions

Last Updated: November 14, 2024

Welcome to Switchigo

Thank you for visiting Switchigo.com (“Website”). Please read these terms and conditions (“Terms”) carefully before using our Website or making a purchase. By accessing our Website or placing an order, you agree to be bound by these Terms.

1. About Us
   Switchigo is a Portugal-based online retail platform that connects customers with a wide selection of high-quality international products.

Contact Information

Email: [email protected]
Phone: +971 0503995815

2. General Terms
   2.1 By using our Website or placing orders, you confirm that:

You are at least 18 years old or have obtained parental consent.
You will provide accurate, current information during registration and checkout.
You understand we operate as an international e-commerce platform.
You accept our delivery timeframes, which typically range from 4-10 days, depending on the destination.
2.2 Modification of Terms

We reserve the right to modify these Terms at any time, with changes becoming effective immediately upon posting to the Website.

3. Products and Pricing
   3.1 Pricing

All prices are listed in USD unless specified otherwise.
3.2 Product Information

Product images are for illustration purposes only. Actual items may vary slightly.
Prices and availability are subject to change without notice.
Colors may appear differently based on display settings.
3.3 Order Limitations

We reserve the right to limit order quantities or cancel orders at our discretion.

4. Order Process
   4.1 Placing Orders

Orders are subject to acceptance and availability.
Confirmation emails serve as an acknowledgment of receipt, not acceptance of the order.
Orders may ship from different international locations, and multiple items may ship separately.
4.2 Order Rights

We reserve the right to verify order information, limit purchase quantities, and cancel suspicious orders.

5. Payment
   5.1 Accepted Payment Methods

We accept major credit cards and any other specified methods at checkout.
5.2 Secure Transactions

All transactions are securely processed via authorized payment processors.

6. Shipping and Delivery
   6.1 Delivery Information

Shipping times range from 4 to 10 days, depending on the destination.
We provide tracking numbers when available; delivery times are estimates only.
International orders may incur customs fees, for which the customer is responsible.
6.2 Customer Responsibilities

Please provide accurate shipping information.
You are responsible for any customs duties or import taxes applicable in your country.

7. Returns and Refunds
   7.1 Return Eligibility

Returns are accepted within 10 days of delivery. Contact [email protected] to initiate a return.
Returned items must be unused and in original packaging, and return shipping costs are the customer’s responsibility.
7.2 Refund Process

Refunds are processed within 5-10 business days after receipt of the returned item. Original shipping fees are non-refundable.

8. Intellectual Property
   8.1 Content Ownership

All content on the Website, including text, images, logos, and design, is protected by copyright and other intellectual property rights.
8.2 Use Restrictions

You may not use, reproduce, or distribute any content without our explicit permission.

9. Privacy and Security
   9.1 Privacy Protection

We are committed to protecting your privacy, as outlined in our Privacy Policy.
9.2 Account Responsibility

You are responsible for maintaining the security of your account and keeping login credentials confidential.

10. Limitation of Liability
    We are not liable for:

Delivery delays
Customs or import issues
Product variations from images
Technical issues with the Website
Consequential damages or lost packages

11. Customer Service
    11.1 Contacting Support

For inquiries, email us at [email protected] or call +971 0503995815. Response times are typically 1-3 business days.
11.2 Efficient Communication

Please include order numbers in communications for faster assistance.

12. Governing Law
    12.1 Applicable Law

These Terms are governed by Portuguese law.
12.2 Jurisdiction

Disputes are subject to the exclusive jurisdiction of the courts in Portugal.

13. Severability
    If any provision of these Terms is found invalid, the remaining provisions will remain in effect.
14. Changes to Terms
    14.1 Updates

We may update these Terms at any time without prior notice. Continued use of the Website indicates acceptance of updated Terms.
Acknowledgment
By using our Website or making a purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

This updated version is designed to improve clarity, instill customer confidence, and meet compliance standards more effectively. Let me know if you’d like further adjustments to any specific section.